2021/22 BIS Full Support Agmt.((BISDIGITAL
February 25, 2022
City of Okeechobee
55 SE 3rd Avenue
Okeechobee, FL 34974
RE: BIS Digital Technical Support Agreement
Annual Full Support Agreement with Hardware Replacement and SAS
Effective Date 11/23/2021
Account Number OKE601
Contract Number 22-11-A-53108R-M-50011604
Contract Amount $3,626.30
Hello,
Attached is your Full Support Agreement. Please sign the electronic document.
Without a signed support agreement, you will be charged hourly for technical support.
Thank you for the opportunity to serve your audio and video technology needs. If you have any
questions, please do not hesitate to contact me at 800-834-7674, ext. 4511 or email me at
BIScontracts@bisdigital.com.
Best regards,
Maria -Virginia A. Gonzalez
Maria -Virginia A. Gonzalez
Staff Accountant
O1350 NE 56th Street, Suite 300 O Sales: (800) 83,
Ft. Lauderdale, FL 33334 Support: (800)
((BISDIGITAL
FULL SUPPORT AGREEMENT (HR & SAS)
Between:
BIS Digital, Inc.
1350 NE 56th Street, Suite 300
Fort Lauderdale, FL 33334-6142
Phone: (800) 834-7674
Fax: (877) 858-5611
Email: support@bisdigital.com
And:
City of Okeechobee
55 SE 3rd Ave.
Okeechobee, FL 34974
Phone: (863) 763-3372 Ext. 9814
Contract #: 22-11-A-53108R-M-50011604
BIS Digital, Inc., agrees to provide system support for the software and hardware listed below, in
accordance with the terms and conditions of this agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for an initial period of twelve (12) months from the effective date.
Upon expiration of the initial term, this agreement shall automatically renew for successive periods of
twelve (12) months. Written notice of the intent to terminate must be provided and shall be effective
sixty (60) days from the date of notice. If cancelled mid -month, the effective date of cancellation will
be the first day of the following month following the 60-day notification.
B. The agreement entitles the user to telephone support 24 hours per day, 7 days per week and on -site
support Monday - Friday (8AM - 513M ET) on covered items.
C. User training is included for the term of agreement.
D. This support agreement is for the installed BIS Digital integrated system. Any changes or
enhancements may incur additional coverage costs.
E. Charges for maintenance and support for reasons outside of BIS Digital's control, arising from neglect,
negligence, misuse, acts of God, modifications to, or failures of systems software and/or hardware
not covered under this agreement shall be billed separately.
F. Due to the many components that comprise a BIS Digital integrated system, certain components may
be discontinued or reach end of life (EOL) by the manufacturer. If a component reaches EOL and a
replacement from the manufacturer is not available, BIS Digital will provide a quotation for
replacement with a comparable product.
G. BIS Digital may increase maintenance service contract fees associated with hardware replacement if
the price of the covered hardware replacement costs 30% or more than the original price.
H. BIS Digital agrees to provide customer thirty (30) days' notice in the event of a price increase.
COVERAGES
A. DCR Software: All BIS Digital supplied licenses will receive annual upgrades as they become available.
B. Hardware Accessories: Digital Mixers, PA Components, Microphones, Hearing Impaired Devices, USB
Foot Controls. Customer will be responsible for shipping defective unit(s) to BIS Digital. BIS Digital will
replace or repair and ship back to customer.
C. Excluded Hardware: Personal Computers (PCs), Laptop Computers, Servers, Tablets, Display
Monitors, TVs, Projectors and Headsets. BIS Digital will handle repairs via manufacturer's warranty.
D. Re -wiring required for structural or design changes, remodeling, or renovations is not
covered. BIS Digital can provide a quotation based on client needs.
Initials:
BIS Digital Customer
((BISDIGITAL
3. CUSTOMER RESPONSIBILITY
A. Maintain a current backup of all data.
B. Designate a systems administrator to serve as a liaison with BIS Digital technical support.
4. CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all customer data that may be entered into the system is strictly
confidential. BIS Digital shall not, without prior written consent, disclose to any third party any such
data acquired in connection with this agreement or any other services.
5. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. Support coverage maybe discontinued for non-payment of any invoice greater than thirty (30) days.
6. LIABILITY
A. BIS Digital, Inc. will not be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
user, including loss of data, productivity, or earnings due to equipment down time.
B. BIS Digital's sole responsibility with respect to the maintenance and support shall be limited to those
outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County, Florida.
This agreement covers the following equipment:
Purchased on Invoices #5310811 & #53109
Installed on 11/22/2006
*DCR 2Ch Software for Laptop w/ Software Assurance (1)
*USB 2ch Audio Capture Device (1)
*Foot Pedal (3)
*Wall Mount Speakers (1 pair)
*Audio Amplifier BISD1010 (1)
*AT-U851R Unipoint Gooseneck Microphones (9)
*AT8646QM Microphone Stands (9)
*AT-P44 Unidirectional Microphone (1)
Initials: ts. C. AV
BIS Digital Customer
((BISDIGITAL
Purchased on Invoice #80098R
Installed on 03/08/2021
• DANTE Virtual Sound Card (up to 64ch) (1)
• DANTE USB 1/0 Adapter (2ch) (1)
• CAT6 Patch Cable (3ft.) (3)
• USB Gigabit NIC (10/100/1000) (1)
• Professional Digital PA Mixer DANTE Capable w/8ch USB out (1)
• Wall Mount for HDMI/USB PTZ Camera (Series 2) (1)
• HDMI/USB PTZ Camera (Series 2) (1)
• Screen Capture License for DCR (1)
• HDMI Cable Series 2 Oft.) (1)
• DUAL CATSE CONFIGURED WALL PLATE (4)
• Network Switch w/PoE 8-port (Series 6) (1)
• Keystone Cat 6 110 Jack (White) (1)
• Cat6 Connector with Guide (3)
• Digital Wireless System 2-Bay Charging Station (For GN and BN) Series 3 (1)
• Digital Wireless System Gooseneck Microphone Base G50 I Series 3 (1)
• Digital Wireless System Single -Channel Receiver G50 I Series 3 (1)
• CAT6 Cable BK (Plenum) - 1,OOOft Roll (0.25)
• Annotation Presentation System w/Wireless Link (Core Series 2) (1)
• Digital Wireless System I Rechargeable Battery I Series 3 (1)
• 15" Gooseneck Microphone I For Wireless Base (Series 3) (1)
Initials:••
BIS Digital Pslmer
((BISDIGITAL
The terms and conditions stated herein form the complete agreement between the parties. Any additions to this
agreement (new systems) will be prorated to coincide with this contract.
Effective Date: 11/23/2021
Contract #: 22-11-A-53108R-M-50011604
Annual Contract Amount: $3,626.30
Accepted By:
BIS Digital, Inc. City of Okeechobee
S�eVe CoidYeh
By Steve Coldren By
President
Title Title
February 25, 2022 2�
Date Date
Initials:
BIS Digital
—Customer