2017/18 BIS Recording Agmt.BIS Digital
Integrating ExcellenceTM
Thursday, September 14, 2017
City of Okeechobee (FL)
55 S.E. 3rd Ave.
Okeechobee, FL 34974
Attn: Lane Gamiotea
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax: 954-493-6541
RE: BIS Digital Support Agreement Renewal
Annual Contract Term: 11/23/2017 —11/22/2018
Account #: OKE601
Contract #: 18 -11 -A -53108R
Amount Due: $2,045.20
Invoice #: 73315
Ms. Gamiotea:
Enclosed please find your full service contract renewal agreement for the coming year.
Please sign the enclosed agreement, keeping a copy for your records, and return the
original to us with your purchase order and payment. To place your contract in effect as
soon as possible, you may fax your contract renewal to us at 954-493-6541.
Please remember, without a contract in place, our current per call rates will be in effect.
For continuous coverage, an immediate response is greatly encouraged. Our terms are
payable in advance, and will reflect a due date of: 10/13/2017 (Any equipment or options
added during the contract year are prorated and added at the conclusion of warranties.)
Thank you for the opportunity to serve all of your recording and transcription needs. If
you have any questions, please feel free to contact me at 800-834-7674 Ext.4523 or via
email Dianne.Corzo@bisdigital.com
Best regards,
Dianne Corzo
BIS Digital, Inc.
Enclosures
BIS Digital II®
Integrating Excellence TM
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax: 954-493-6541
Recording System Support Agreement
Between:
BIS Digital, Inc.
1350 NE 56't' Street, Suite 300
Fort Lauderdale, FL 33334-6142
Phone: (800) 834-7674
Fax: (877) 858-5611
Email: support@bisdigital.com
And:
City of Okeechobee (FL)
55 S.E. 3rd Ave.
Okeechobee, FL 34974
Phone: (863) 763-3372 Ext. 9814
Contract #: 18 -11 -A -53108R
BIS Digital, Inc. or its appointed service representative agrees to provide system support
for the software and hardware listed below, in accordance with the terms and conditions
of this agreement.
1. TERMS AND CONDITIONS
A. The term of this agreement is for a period of (12) months from the effective date. Either party
upon written receipt, with a ninety 90 -day notice, may cancel. this agreement. In the event of
early termination of service agreement, BIS Digital, Inc. will refund monies based upon
contract amount prepaid by customer less actual cost of service provided during abbreviated
term, or pro -rated amount based upon time remaining in contract term rounded to end of
month of termination, whichever is less.
B. The agreement entitles the USER to 24 hours per day, 7 days per week telephone support and
on-site support Mon- Fri (8am — 5pm EST) on covered items.
C. User training: This agreement covers all users training at the user's site during the term of
agreement at mutually agreed upon times.
D. This support agreement is for the USERS integrated system. Any changes or enhancement
will be billed for additionally.
E. Charges for maintenance and support for reasons outside of BIS Digital control, arising from
neglect, negligence, misuse, acts of god or modifications to, or failures of systems software
and/or hardware not covered under this contract shall be billed at BIS Digital published rates.
Please note that BIS has an archived copy of your initial configuration so at no time will you
ever be billed for software configuration.
2. COVERAGES
A. DCR Software (all BIS Digital supplied licenses). This support agreement is for the USERS
current DCR Software version. The USER is not obligated to upgrade since support is
available for previous versions. DCR Software Assurance, which provides for all new feature
and function upgrades, are billed for at an additional $350/yr. per system. BIS Digital will
provide on-line user training as well as on-line diagnosis and repair (web connection
required).
B. Hardware (all BIS supplied Tower PC's, Servers and Video and Telco Interface Boards). BIS
will provide replacement or repair. BIS Digital will repair or replace system critical parts at
customer site. Customer will be responsible for shipping defective part to BIS Digital. *
Special Note: CPU and Motherboards on computers over 48 months old may no longer be
available causing the computer to be obsolete. In this event, BIS will provide a $300 computer
replacement credit.
C. Hardware Accessories (Digital Mixers, PA components, Microphones, Hearing Impaired
Devices, USB Foot Controls). BIS Digital will provide replacement or repair. Customer will
Initials:
Page 1 of 3 BIS Digital Customer
BIS Digital
Integrating ExcellenceTm
0
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax: 954-493-6541
be responsible for shipping defective unit to BIS Digital. BIS Digital will replace or repair
and ship back to customer.
D. Excluded Hardware (Laptop Computers, All Display Monitors and Headsets). BIS Digital
will handle repairs via Manufacturer's warranties (i.e. Dell, Toshiba,) but will offer no
extended warranties directly.
E. On -Site BIS Digital Technical Support. BIS Digital will provide on-site technicians for
emergency service during normal working hours at no charge. Emergency is defined to be a
complete system down.
3. CUSTOMER. RESPONSIBILITY
A. A proper backup of all data on a regular interval.
B. A USER appointed systems administrator to act as a liaison with the support department.
4. CONFIDENTIALITY
A. BIS Digital, Inc. agrees that all data that may be entered into the system is strictly confidential
and shall remain the property of the USER. Business Information Systems shall not, without
prior written consent, disclose to any third party any such data acquired in connection with
this agreement or any other services.
5. PAYMENT
A. Invoices shall be sent once per year and payment shall be due in full upon receipt.
B. At Business Information Systems option, support coverage may be halted for non-
payment of any invoice greater than sixty (60 -days) beyond the due date.
6. LIABILITY
A. In no event shall Business Information Systems, Inc. be liable for any direct or indirect
losses or damages, or any other claims arising in connection with this agreement to the
USER, including loss of data or earnings due to equipment down time.
B. Business Information Systems sole responsibility with respect to the maintenance and
support shall be limited to those outlined in this agreement.
C. The laws of the State of Florida shall govern this agreement and any litigation shall
occur in Broward County, Florida.
Initials:
Page 2 of 3 BIS Digital Customer
BIS Digital
Integrating Excellence TM
0
Business Information Systems, Inc
1350 NE 56th Street, Suite 300 Ft. Lauderdale, FL 33334
Phone: 954-493-7377 Fax: 954-493-6541
This contract covers the following equipment
Purchased on Invoices 53108R & 53109:
Installed on 11/22/2006:
* DCR 2Ch Software for Laptop w/ Software Assurance (1)
* USB 2ch Audio Capture Device (1)
* Foot Pedal (3)
* Wall Mount Speakers (1 pair)
* Pro Digital PA Mixer (1)
* Audio Amplifier BISD1010 (1)
* AT-U851R Unipoint Microphones (9)
* AT8646QM Microphone Stands (9)
* AT -P44 Unidirectional Microphone (1)
The terms and conditions stated herein form the complete agreement between the parties. Please note: Any
additions to this agreement (new systems) will be prorated to coincide with this contract.
Start Date: 11/23/2017
End Date:
Annual Cost:
Contract #:
Invoice #:
Accepted By:
BIS Digital, Inc.
11/22/2018
$2,045.20
18 -11 -A -53108R
73315
By Steve Coldren
President
Title
September 14, 2017
Date
Page 3 of 3
City of Okeechobee (FL)
Y\CA Cunk`a,(0-)
By
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Title
OthhJ\\4OI1
Date
Initials:
BIS D Customer
•
To:
L
PURCHA -E ORDER
CITY OF OKEECHOBEE
55 SE.THIRD AVENUE
OKEECHOBEE, FLORIDA 34974-2903
Tel: 863/763-3372 Fax: 863/763-1686
Business Information Systems, In
1350 NE 56th Street, Ste. 300
Ft. Lauderdale, FL 33334
THIS ORDER SUBJECT TO CONDITIONS ON FACE. NO
CHANGES MAY BE MADE WITHOUT WRITTEN PERMISSION
OF PROCUREMENT MANAGEMENT.
r-
4369
IMPORTANT: THIS NUMBER MUST BE SHOWN ON
ALL INVOICES, PACKAGES, CASES,
TICKETS AND CORRESPONDENCE.
SHIP TO:
City of Okeechobee
Lane Garniatea CMC
55 SE 3rd Avenue
Okeechobee, Fi. 34974
INVOICE IN DUPLICATE:
City of Okeechobee
55 SE 3rd Avenue
Okeechobee, FI. a4974
L
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1
AW
?M,
VENDOR NO.
DELIVERY DATE
SHIP VIA BEST WAY
F.O.B. DESTINATION
TERMS
ITEM
NO.
ACCT. NUMBER
QUANTITY
UNIT
DESCRIPTION
UNIT
AMOUNT
i
001-26124609
1
Renewal Contract #18 -11 -A -53103R
$1,605.20
11123/17 tO 11/22/18 Inv, #73316
001-2512-4609
I
: Annual DCR Software Assurance
_
:$350.00
,
$350/per 'Yi• license
invoice 03315
:
TaTAL
$2,045.20
?.- Renewal provides DCR version
version upgrades for 1 yr term.
---.
Coincides ifith maint.
-,_
Contract 07 -11 -A -53108R
,
CITY OF OKEECHOBEE IS EXEMPT FROM FEDERAL EXCISE AND TRANSPORTATION
TAXES AND STATE SALES TAX. DO NOT INCLUDE THESE TAXES IN YOUR INVOICE.
EXEMPTION CERTIFICATE WILL BE SIGNED UPON REQUEST
STATE SALES TAX EXEMPTION 85-8012621656C-6
FEDERAL I.D. 59-6000-393
le ffiicinctMr Mack: 1612.07
AUTHORIZED SIGNATURE
cD(4 637 AP Thatid 10131
RECEIVING RECORD
FINAL
7"
PURCHASE REQUISITION
CITY OF OKEECHOBEE
55 S.E. Third Avenue
Okeechobee, FL 34974-2903
Tel: 863-763-3372
Fax: 863-763-1686
TO: Business Information Systems, Inc.
1350 NE 56th Street, Suite 300
Fort Lauderdale, Florida 33334
THIS ORDER SUBJECT TO CONDIDTIONS ON FACE.
NO CHANGES MAY BE MADE WITHOUT WRITTEN
PERMISSION OF PROCUREMENT MANAGEMENT.
eq. No. 015754
PO# Assigned:
Important: This number must
be shown on all invoices,
packages, cases, tickets and
correspondence.
SHIP TO: City of Okeechobee
Lane Gamiotea, CMC
55 SE Third Avenue
Okeechobee, FL 34974
INVOICE IN DUPLICATE:
DATE
VENDOR NO.
DELIVERY DATE
SHIP VIA BEST WAY
F.O.B. DEST.
TERMS
10/01/17
N/A
N/A
N/A
N/A
NET 30
ITEM NO
ACCT. NO.
QUANTITY
UNIT
DESCRIPTION
UNIT
AMOUNT
1
2
0D1-2512-4609
001-2512-4609
1
1
Renewal Contract
#18 -11 -A -53108R
11-23-17 to 11-22-18
Annual DCR Software
Assurance (per license)
11-23-17 to 11-22-18
Subscription provides DCR
version upgrades for 1 yr term
coincides w/maint. Contract
#17 -11 -A -53108R
TOTAL
$ 1,695.20
$ 350.00
$ 2,045.20
CITY OF OKEECHOBEE IS EXEMPT FROM FEDERAL EXCISE AND TRANSPORTATION
TAXES AND STATE SALES TAX. DO NOT INCLUDE THESE TAXES IN YOUR INVOICE.
EXEMPTION CERTIFICATE WILL BE SIGNED UPON REQUIEST.
STATE SALES TAX EXEMPTION NO. 85-8012621656C-6
FEDERAL I.D. NO 59-60000-393
Ib F►YlaiicQ.: /O W/7 1/
FY15-16 $1,930.00
RECEIVING RECORD
k ' �,L.
/ I l ��( l n nI-C11(1 /t6)--)
AUTHORIZED SIGNATURE
FY 16-17 $2,045.20
D PARTIAL
LI/FINAL
REMIT
Business Information Systems, Ir
1350 NE 56thStree;t Suite 300
Fort Lauderdale FL 33334
954 493.7377
www bsdigital co
SOLD;_T
ate. •
Invoice
9/14/2017�
•
City;of Okeechobee_
55_SE 3rd Ave
Okeechobee, FL 34.974
Attu:
Lane:
Quantity.,''
'Item' Code
Number'.
Description;
#18 11=A 531088 Renewal Contract
=BTS Digital Recording System Maintenance:
1(see attached contract for equipment list)
Annual DCR,Software Assurance ,(per license;
with Maintenance Contract
yPayment due in: advance of contract=expiration to ensure; '
conunlrous coverage Please
erms
'SEE BELOW :'
ue Date..
10%13!2017
SIa t Date
11/2347
End Date
11%22/18:
Rrice;Eacfi:":
,no -later than
40/13/20'17
Please mclirde your account number and invoice number ori
ayrrients Thank :you
ales ;T